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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first thing you should do is push the Help button, which is visible on each page. A pop-up window will show up. It contains thorough info about all the actions that you can perform on the given page. Each popup shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast variety of tutorial videos illustrating how to work with our hosting Control Panel. They're designed for those of you who want to see how things are getting done rather than only reading articles. Thus, anyone can quickly find their way around our Control Panel by merely watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the answer you are looking for, take a look at our extensive FAQ section, which contains questions asked by real clients and provides real solutions. We frequently update our FAQ section with new articles so as to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions section either, you can contact our great team of support engineers available 24-7-365 and eager to help you with any issue. Each support ticket you send will be replied to in less than 60 minutes (the average trouble ticket response time is approximately 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 186834

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com