1-hour Account Activation Your semi-dedicated plan will be activated for you within 1 hour after signup. This is the maximum time period necessary for the proper configuration of your own Semi-dedicated Server.
24/7 Customer Support We provide your customers with general and pre-sale support via live chat, email and phone and with 24/7 technical assistance via email and ticketing system.
1 Hour Response Time We guarantee that all your requests, no matter whether they are sales or support related, will be responded to within 1 hour.
99.9 % Service Uptime Guarantee With our services your semi-dedicated server will be guaranteed 99.9% of uptime and stability.
Data Storage Disk space is the amount of storage you receive when signing up for a web hosting account with us. It can be used for uploading any type of files – text documents, HTML documents, images, etc.
Data Transfer Monthly Traffic is the term used to describe the amount of data transferred and the number of visits made to a web site for a given period.
Max CPU Usage This is the maximum processing time that a semi-dedicated server account can utilize of the CPU of the whole server.
MySQL queries/h This is the maximum number of MySQL queries that can be made through a semi-dedicated server account per hour.
Domain Name Registration / Transfer Domain name registration is the process of obtaining a unique name for your website on the Internet. A newly registered domain is automatically tied to name servers, representing the IP address to which it should point. Domain name transfer refers to a change of the domain registrar, while the domain owner stays the same. The process is also associated with a change of the domain name records to the new registrar`s.
No Set-up Fees Our semi-dedicated packages do not include any set-up fees. You will be only required to cover the monthly service fee for the selected semi-dedicated server plan.
FREE Domain Name If you purchase one of our packages, there is a bonus - one free domain name registration or transfer from the list of promotional domains.
Online Website Builder With all of our shared hosting packages you will get a free online website builder that does not require any design skills or experience since it includes multiple templates and makes website creation a breeze.
50+ Free Apps Installer The Elefante Application Installer is included with all our shared hosting packages and it gives you access to install over 40 applications - you can have a blog, a forum or a shopping cart set up within minutes with just a few clicks and no technical skills.
Marketing Tools If you need help to get your website more popular, the easy-to-use marketing tools that are included with each package come to the rescue. You can submit your website to search engines as well as publish news and stories.
Administration Tools All the packages are provided with Hotlink protection, IP blocking, .htaccess generator and other tools which make advanced administration easy.
Video Tutorials Over 40 clips are available through different sections of the web hosting control panel so that you can start finding your way with ease.
Online Documentation After carefully studying the questions and difficulties our clients experience with the web hosting control panel and our services, we have compiled an extensive help section with lots of FAQs and tutorials that will help you along the way.
In-house Built Control Panel The Hepsia control panel is an in-house product that is a result of hard work aimed at providing advanced functionality combined with easy-to-use and intuitive design.
Multi-lingual Interface (over 10 languages) We have clients from all over the world and therefore the in-house built web hosting control panel is available in over 10 languages and more are on the way to facilitate our international clients.
Colour Skins And to make working with our web hosting control panel even more pleasant you can choose the colour theme that suits you best.
DOMAINS & SUBDOMAINS
Hosted Domains You can host with us any top level domain name and this feature shows you how many domain names you can host with each of the shared web hosting packages.
Subdomains Subdomains, also known as child domains, are domains that are part of a larger domain. For example anything.my-best-domain.com is a subdomain of the domain name my-best-domain.com
Parked Domains When you register a domain name just to reserve it for future use, you can use the domain parking feature which allows you to point it to a temporary page (for example "Under Construction") or simply redirect the domain to another site.
Full DNS Management The web hosting control panel provides you complete access to manage all DNS records of your domain name like changing the A record to point to a different host or the MX records to choose a different mail server to handle your e-mails.
Custom A and MX Records The A record of the domain name specifies the IP address where the domain name resolves to while the MX records of the domain name specify the mail servers that handle the e-mail of the domain name.
CNAME Records The CNAME record of the domain name redirects the domain to another domain`s A record and therefore creating a CNAME record removes the A record of the domain.
AAAA/SRV/NS/TXT Records The advanced features of the web hosting control panel allow you to set up IPv6 related records such as the AAAA record which is used for mapping hostnames to IPv6 addresses. The SRV record (also known as Service record) is used for defining the location of servers for specified services - the hostname and the port number. The NS (Name Server) records of the domain name specify which server handles all the DNS records for this domain name. The SPF e-mail authentication system derives information from the TXT records of the domain name.
Full Whois Management We provide you complete access to manage the WHOIS record of the domain name as much as the registry allows you. There are specific restrictions for some of the TLDs and you should refer to the Domains page.
Registrar Lock Option This is a security feature available for some TLDs to prevent unwanted domain transfers and thus protect your domain name from theft.We grant you access to lock and unlock the domain names at will via the web hosting control panel.
EPP Transfer Protection Some TLDs require this specific EPP transfer authorization key to process domain transfers. This is used in addition or instead of the Registrar Lock for further protection. You can easily obtain the EPP key for your domain names via the web hosting control panel.
ID Protection We offer an additional service for all TLDs that support this feature to protect your personal data becoming public in the WHOIS record. That is the best way of protection against spammers and possible identity theft.
Mailboxes (POP3/IMAP & SMTP) The mailboxes you create with us support POP3, IMAP and SMTP protocols that allow you to use mail client applications such as Outlook and Thunderbird to access and manage your e-mail.
Webmail You can choose from the three webmail applications we offer to access and manage your e-mail from any computer in the world that is connected to the Internet without any setup or configuration.
E-Mail Forwarding This feature allows you to receive the same message in two or more e-mail addresses at the same time or simply redirect all incoming messages from one mailbox to another.
Auto-responders If you enable this feature for a specific e-mail account, an e-mail message with a pre-defined text written by you will be automatically sent as a reply to every e-mail that you receive.
Catch-all e-mails This feature allows you to collect any messages that have been sent to a mistyped e-mail address @yourdomain.com.
Mailing Lists The mailist list allows you to send the same message to multiple recipients (that have subscribed to the list) at the same time.
Mailing List Members This feature shows you how many people can be subscribed to the same list.
Anti-spam Protection This e-mail feature protects you from receiving unwanted e-mail messages. If the advanced features are properly adjusted, SpamAssassin will filter up to 99% of the spam.
SPF Protection The Sender Policy Framework (SPF) prevents forging of the "FROM" field and thus it protects your domain names from being used for spamming.
Anti-virus Protection The ClamAV software has numerous advanced features that guarantee your anti-virus protection by scanning all incoming mail for viruses.
Custom MX Records The ability to change the MX records of the domain name or simply add more MX records with different priority allows you to control who is handling your mail service.
Advanced File Manager The web hosting control panel is equipped with an advanced file manager that will allow you to easily create, delete, move and rename files and folders. It has many other useful features like the ability to work with drag&drop operations.
FTP Accounts The FTP account allows you to establish an FTP (File Transfer Protocol) connection to the server for faster and easier uploading.
FTP Manager The web hosting control panel provides you with an FTP Manager that you can use to create FTP accounts with different level of access for each one as well as change the password or delete existing accounts.
SSH/Telnet This feature allows advanced users to access and manage the account via secure connection to the server through an SSH/Telnet encryption software.
Website Manager The easy-to-use web hosting control panel is also featured with a remarkable website manager that provides you full control over your domain names and subdomains.
Custom Error Pages This feature allows you to change the error page that website visitors see if the requested page from your website is not opening for some reason.
Custom Apache Handlers This is an advanced feature useful for experienced webmasters to determine how the server will treat various webfiles opposed to using the default Apache configuration.
Custom MIME Types This is another feature for advanced webmasters that allows them to determine how browsers will treat various files and file types.
Password Protected Areas Enabling a password protection for a certain folder allows you to grant access to a single user or group of people and keep it out of reach for the public..
FrontPage Extensions This feature gives our web hosting packages compatibility with Microsoft FrontPage so that you can upload and use websites created with FrontPage.
Dreamweaver MX Support Our web hosting packages are also compatible with websites created using Dreamweaver - probably one of the most popular web design softwares.
PHP4/PHP5/PHP6 Support PHP is one of the most used scripting languages when it comes to creating dynamic web pages and we are proud to support version 4, 5 and 6 to ensure that your website will work flawlessly.
MySQL v.5 Databases MySQL is a very popular SQL database server capable of working with various scripting languages such as C, C++, Java, Perl, PHP and Python. This feature shows how many MySQL databases you can use with each particular package.
MySQL Database Storage This features shows you what is the amount of data that can be stored in all your MySQL databases as a total.
phpMyAdmin Access phpMyAdmin is a tool that provides complete access to manage your MySQL databases via easy-to-use interface.
PostgreSQL 8.3 Databases PostgreSQL is a more advanced database system known to be stable and providing better data integrity. This feature shows how many PostgreSQL databases you can use with each particular package.
PostgreSQL Storage This features shows you what is the amount of data that can be stored in all your PostgreSQL databases as a total
phpPgAdmin phpPgAdmin is a tool that provides complete access to manage your PostgreSQL databases via easy-to-use interface.
Zend Optimizer This software optimizes the work of PHP based applications by enabling them to load and execute Zend Guard encoded files.
Perl 5.8.x Perl is one of the general purpose programming languages widely used for web development and thus it is supported by our servers to provide a wider choice for you.
Over 3400 Perl Modules Perl modules are packages of software code universally adopted to speed up future developing and you get over 3400 such modules with each of our shared hosting packages.
ImageMagick & GD Library Both ImageMagick and GD Library are used for working with image files like PNG, GIF and JPEG among others when generating thumbnails, graphics, charts, etc.
Python Python is another general purpose programming language supported by all of our shared hosting packages and its aim is to combine very clear syntax with remarkable power.
IonCube Just like Zend Optimizer, IonCube also enhances the performance of PHP applications by enabling them to easily operate with IonCube encoded files.
Server Side Includes Server Side Includes are bits of coding that can be integrated into html files to tell them to include other information to be displayed as well. It is a good way of saving time and making sure the exact same information is displayed when it has to appear on different pages.
SSL Certificate Generator SSL (Secure Sockets Layer) is the most common way of securing webpages used especially when sensitive data is collected such as personal or billing information. The SSL Certificate Generator will provide you with unsigned SSL code that needs to be approved by an authorized registrar.
Cron Jobs Crontab is a command that allows scheduling tasks for future executing and is most widely used for repeating tasks executed at regular intervals.
InnoDB The latest edition of InnoDB offers serious improvements in efficacy, reliability and usability.
Varnish Varnish Cache is an HTTP accelerator that can improve the speed of your web site.
Memcached Memcached is a general-purpose memory caching system for increasing the load speed of dynamic database-driven websites.
Webalizer Web/FTP Stats Webalizer is an advanced web statistics application that provides you extensive reports of the current and previous months with graphics for each month and detailed daily statistics including referral URLs
Access Log Manager When you activate the access logs for a certain hostname, there will be a record of every visit and every hit within your site. You can export the log in a text file for external statistical analysis.
Error Log Viewer When activated the error log keeps a record of every warning or error that occured on your website so that you can examine them and rectify the issues related to the website.
Traffic Stats This feature allows you to monitor the total of incoming and outgoing data transfer for each hostname in your account separately.
MySQL Stats This feature provides you information about the daily amount of queries made by each of your databases with an hourly average calculation as well.
Load Stats This tool provides you with detailed information about the CPU usage generated by your account over different periods of time - yearly, monthly, daily or even for 6 hour intervals.
OS, CONNECTIVITY AND BACK-UP
Stable Linux with Apache Linux is the leading server operating system known to be a stable environment with high security and great productivity and that is why it is used by the 10 fastests supercomputers in the world. Apache is the most popular web server that runs more websites than all other webservers combined.
2.5 Gbit Network The data center is using top quality routers and carriers allowing an outstanding Internet connection with combined speed of 2.5 gigabits per second.
Help UPS & diesel back-up generator We have powerful UPS devices in place and a diesel generator in case of prolonged outages to ensure the uptime of the network.
24/7 Customer Support We are here for our customers 24 hours a day and seven days a week - no holidays, no excuses!Different channels of communication are available to suit you best depending on the issue or query that you have.
Phone Support Apart from the phone number in US, we also have a AU, UK and international lines available 14 hours day to assist you with any pre-sales, billing or general questions you may have.
Live Chat Support Our Live Chat operators are waiting to assist you with your questions and problems in real time to ensure our services are always a better experience for you.
Integrated Ticketing System Whenever you experience technicial difficulties, our professional technicians are at your disposal so all you have to do is simply open a ticket from within your web hosting control panel and you will get a reply within the hour with an average response time of 15-20 minutes.